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Support topics

Browse our help guides by topic.

• Account management Update your details, manage access and keep your everyday accounts running smoothly.
• Security Protect your money, spot scams and report anything that doesn't look right.
• Home loans Applying, verifying your identity, settlement, and managing your loan.
• Bank cards Activate, replace and manage your Bankwest debit cards.
• Credit cards Limits, statements, repayments and everything in between.
• Payments Transfers, direct debits, payment limits and disputed transactions.
• Statements Find, download and change how you receive your statements.
• Travel Using your card overseas and travelling without the hassle.
• Hardship & support Help when money's tight, plus feedback and complaints.
• Open Banking Share your banking data safely under the Consumer Data Right.

Common questions

Get answers to common banking questions.

• Where to find your Personal Access Number (PAN) View article
• How to reset or change your password View article
• How to report a scam View article
• How a Bankwest home loan application works, start to finish View article
• How we verify your identity when you apply for a home loan View article
• Why your identity check didn't pass, and how to fix it View article
• How to activate your card View article
• What to do if your card is lost, stolen or damaged View article
• How to dispute transactions View article
• How to cancel direct debits or recurring payments View article

Guides to help you get the most from your money

• Home loans

  Everything you need to know about applying, verifying your identity, and making the most of your loan.

  Learn more

• Security

  Spot a scam, lock a card and keep your accounts safe with a few simple habits.

  Learn more

• Payments

  Transfers, limits, direct debits and what to do about a transaction you don't recognise.

  Learn more